While we aim to keep our customers happy, we offer you the opportunity to return hardcopy guides or send products in case you are not fully satisfied with the purchase made. We strive to refund or exchange your return within 14 days, though at latest 30 days after receiving the returned item(s).
Procedure You can register your return or exchange via your account on Fitgirlcode.com. Please follow these steps:
Log in on your account
Click on the relevant order
Click at the bottom of the page on “Return articles”
On the next page, you can fill in the article quantity and indicate the reason behind the return If you would like to exchange an item, please fill in the desired size in the comment section
Click on send
At this point, your return is now registered. You will receive an email with the confirmation and the details containing the address where you can ship the package to.
Don’t forget to fill in the return form and add it to the package.
When your return is received by us, we will inform you as soon as possible.
Requirements return We take care of our items and expect this also from you. This means that articles have to be returned new and in their original packaging. Damaged items will not be accepted. E-guides cannot be returned or refunded.
Refund If the returned article(s) match the requirements set the total value of your return will be refunded. If the returned article(s) do not meet these requirements we see ourselves obliged to recall our right to send the returns back to you and additional costs will then be at the customer’s expense.